Our agenda is continuing to develop -- check back for additional sessions and speakers!

Berlin, Thursday, October 27, 2016

Greenwich, CT, November 17, 2016

Chicago, December 1, 2016

07:45-09:00

Registration | Morning Coffee

09.00

Welcome Remarks
Bernd Schaefer, Partner & Managing Director, ISG
 

09:05

Opening Keynote:  The Digital Journey -- Keys to Success
Bill McNee, CEO Saugatuck Technology an ISG Company, Business and Thought Leader, ISG Research Global
 
Digital is being embraced across all aspects of business – from a fundamental rethinking of the customer experience, to the creation of new digital or hybrid products and services, to the development of more agile and flexible supply chains and business models. Entire industries are being turned on their heads, as new value chains are unleashed, and new customer opportunities unfold. This presentation frames key conference themes using recent ISG C-level research, identifies key investment themes in Cloud, Data Science / Analytics, IoT and Security, and shares first-person insight into the initiatives, strategies and challenges of leading-edge business / IT leaders in the EMEA business.

09:45

Featured Presentation:  Digital Transformation – Unravelling the How?
Avinash Rao, Global Business Head, Wipro Digital
 
Customers are changing their behaviours faster than firms are able to evolve – this remains the existential challenge for the large enterprise. If they are unable to shift their focus on the customer & move at pace, they face the risk of disruption through diminished relevance. The C-Suite is alive to the challenge of digital transformation. They can respond to the question of ‘why change’ and even have a broad understanding of ‘what' they should evolve towards. The most difficult and unanswered question remains ‘how; to go about it at scale? How does one get started, how does one overcome the silos, how does one reinvent the way of working and how does overcome challenges of culture, adjusted governance and agile procurement? Avinash Rao (Avi) will share his perspective and draw upon his experience of advising and leading clients through these challenges.

10:15

Strategy Panel:  Digital Transformation -- Getting Down to Business
Session Leader: Bill McNee, Saugatuck Technology
Panelists: Johnny Dranchak, CTO, Digital Thread AppStudio, General Electric,  Abel Archundia, Former TechOps & QA IT Head Novartis Business Services and Sandoz Division IT Head.,  Steven Hall, Partner ISG, Thought Leader Emerging Technologies,  Verner Baird,  CIO, Bombardier Transportation
 
With Digital Business no longer just a Board-room vision, businesses of all sizes are focusing on tactical and strategic initiatives to make the full vision of Digital Business a reality. This is especially true as digital strategies go beyond customer targeting / engagement, and embrace the full product lifecycle and supply chain.  This panel provides expert guidance to overcome key challenges and to enable best practices to win in the era of Digital Business.

10:55-11:25

Morning BREAK |  Networking

11:25

Strategy Panel:  Industry 4.0 / Digital Supply Chain
Ankit Jamwal, Director, ISG
Panelists: Michael Loechle, Group Vice President Information & Global Head, Business Engagement, ABB,   Prashant Kelker, Director, ISG;  Kari Jarnstrom, Partner, ISG
Parts of the “Smart Factory” have been in development, and used for profit, for many years. The Industry 4.0 vision unites what has already been learned with emerging Cyber-Physical Systems, the Internet of Things, and the Internet of Services, to enable and reshape the Smart Factory - and the increasingly-digital supply chain that it requires. This session looks at critical, Digital, changes in manufacturing and the lessons learned from these, and provides guidance for planning and adapting the right business strategy.

12:05

Analyst Insights:  IT Organizations in the Digital Era
Sridhar Vedala, Partner, ISG
 
This session explores how digital is driving business transformation which in turn is enabling new models of business – IT collaboration and  transforming the role of the CIO and the IT organization. Learn how IT  organizations are adapting in Digital era.

12:35-13:35

LUNCH| Networking

 

13:35

Analyst Insights:  Managing the Emerging Digital IT Model
Luis Praxmarer, Thought Leader, ISG Research
 
Cloud-based offerings are becoming de facto standard components of a new Hybrid IT Infrastructure. But, the emerging Digital Platforms and IT Model stretches beyond the concepts of current and next-gen IT infrastructure. New technologies, new processes, and new capabilities are forming the foundation of a new IT operating construct with security woven throughout. This session offers guidance on strategy, planning, management, and resource redeployment for your transition to a Digital IT Model.

14:05

Analyst Insights: Digital Labor Disruption
Steven Hall, Partner ISG, Thought Leader Emerging Technologies
 
Businesses have relied on labor arbitrage to lower-cost locations as an important lever to reduce SG&A costs. However, advances in natural language processing and machine learning are changing this cost-focused, human capital-based reality. Increasingly, enterprises and providers are using machine-aided automation, or Digital Labor, to dramatically increase the productivity of knowledge workers, all while increasing agility, improving morale and reducing geopolitical risk. The implications of this shift are significant, both in how enterprises, service providers and technology providers are organizing for success, as well as the potentially significant savings that will accrue.
 

14:35

Analyst Insights:  Cloud Business Solutions in an Era of Digital Business
Louis Nauges, Thought Leader, ISG Research
Cloud Business Solutions, sometimes referred to as Software-as-a-Service (SaaS) apps, are rapidly becoming core across many functional domains, including CRM, HCM and now Finance – as well as across a range of vertical market segments, including Healthcare and Financial Services. The key to success, however, is moving beyond point solutions into a coordinated application strategy and architecture that enables effective data-driven Digital Business. This panel shares real-world experiences from IT and business leaders on the front lines, and explores emerging best practices in achieving these goals.

15:05

Understanding the Future of Talent in the Digital World
Euan Davis, Associate Vice President, Cognizant Technology Solutions
Industry sectors are melting and reforming in startlingly creative ways, challenging companies to blend talents, disciplines, and technologies in a supercharged wave of innovation. As value chains rapidly evolve and organizational boundaries blur, human roles and tasks are clearly digitizing as machines infuse the outcomes from knowledge work with data and meaning. Surviving the digital age calls for leaders to prime the workforce for the future today.

15:25 - 15:55

Afternoon BREAK | Networking

15:45

Business Insights:  The Promise of Improved Productivity in the Industrial Internet
Prashant Kelker, Director ISG, Thought Leader Digital
 
An unprecedented transformation is underway in the industrial sector. The merging of the physical with the digital is reflected in the budding Industrial Internet of Things (IIoT). Software becomes as important as hardware, using data science to make decisions with machine data. Connectivity via the Cloud leads to insights which lead to improved outcomes, which can lead to higher productivity, enhanced real-time safety, and predictive maintenance. This session explores the disruption, issues, and promise of the IIoT, including the impact of data science and advanced analytics.

16:25

Business Insights:  Reaping Rewards from Digital Business Use of Data Science
Julien Escribe, Partner ISG
Data science in all its forms – data learning and mining, predictive analytics, guidance for prescriptive decision-making, machine intelligence, and autonomous systems – is being trialed, tested and deployed for both machine- and people- related business applications, including the consumer and industrial IoT. This panel of industry thought leaders focuses on strategic, tactical, and operational business applications of data science that change businesses and markets.

16:55

Wrap-up
Bernd Schaefer, Partner & Managing Director, ISG

17:00-18:30

Networking RECEPTION

07:45-09:00

Registration | Morning Coffee

09.00 am

Welcome Remarks
Bill McNee, Founder and CEO, Saugatuck Technology, an ISG Business
 

09:05 am

Opening Keynote:  The Digital Journey -- Keys to Success
Bill McNee, Founder and CEO, Saugatuck Technology, an ISG Business
 
Digital is being embraced across all aspects of business – from a fundamental rethinking of the customer experience, to the creation of new digital or hybrid products and services, to the development of more agile and flexible supply chains and business models. Entire industries are being turned on their heads, as new value chains are unleashed, and new customer opportunities unfold. This presentation will:
 
  • Present findings from Saugatuck’s C-level research
  • Identify key investment opportunities in Cloud, Data Science / Analytics, IoT and Security
  • Share first-person insight into the initiatives, strategies and challenges of leading-edge bus. / IT leaders.

09:30 am

Featured Presentation: Beyond Automation -- The Rise of Digital Labor

Chetan Dube, CEO, IPSoft

 
The competitive landscape is changing.  Within five years, the make-up of the workforce will be entirely different to the one we see today.  The productivity benchmarks that set market leaders apart will e set at new levels.  In a demand-led consumer society the bar for customer service will be higher than we have ever seen before.  Join us as we master a new labor force of dependable digital colleagues and free ourselves from the inherent physical constraints of our bodies and minds.  The Hyper-intelligent age allows us to open up a new chapter in our evolution and leave behind the slavish, repetitive chores that have dominated desk-bound roles for the past 60 years.

10:00 am

Fireside Chat:  Digital Business -- Changing Marketing Dynamics

Antonio Sciuto, EVP Brands and CMO at Nestle Waters North America

Hosted by Bill McNee

10:30-10:50 am

Morning BREAK |  Networking

10:50 am

Strategy Panel:  Digital Transformation -- Getting Down to Business
Session Leader: Bill McNee, Founder and CEO, Saugatuck Technology, an ISG Business
Panelists: Johnny Dranchak, CTO, Digital Thread AppStudio, General Electric, Dan Brownell, President XTRAC Solutions at Fidelity Investments, Malcolm Frank,  Executive VP, Strategy & Marketing, Cognizant, Steve Hall, Partner, ISG
 
No longer just a Board-room vision, businesses of all sizes are focusing on tactical and strategic initiatives to make the full vision of Digital Business a reality. This is especially true as digital strategies emerge that include not only innovative approaches around customer targeting / engagement / context-aware marketing, but embrace the full product lifecycle and supply chain. This panel will provide expert guidance on overcoming key challenges and highlight best practices to win in the era of Digital Business.

11:25 am

CFO/CIO Panel:  Centers of Change
Session Leader: Bruce Guptill, SVP and Head of Research at Saugatuck Technology, an ISG business
Panelists:  Finance Leader at Top 5 Financial Services firm, Hubert Gassner, CFO, OmniTRAX;  Scott Furlong, Partner, ISG;  Greg Fell, Chaiman Westchester / Fairfield Chapter of SIM
 
Two of the most important departments shaping Digital Business for the enterprise are also being reshaped themselves – as they adopt and adapt new ways of doing business and create new businesses entirely. Building strong partnerships with Line of Business Leaders is critically important for both IT and Finance to succeed in the new era, as is the deployment of modern tools to support their evolving missions. This session leverages the latest Saugatuck ISG global survey insights to frame how CFOs and CIOs perceive, influence, and are affected by these business changes, and what best practices are being adopted to increase their value to the business.

12:00 pm

Analyst Insights:  Rethinking IT as a Service Broker
Jan Erik Aase, Research Director and Principal Analyst, ISG Insights
 
The IT Value Chain is no longer an oxymoron nor just a pipe-dream for business executives, it’s a reality.  Groundbreaking enterprise IT organizations are transforming themselves into service brokers and are leading the digital disruption that their companies require to stay competitive. This session explores how leading IT organizations and their service provider partners are creating a new IT operating model.  The leading IT service brokers are architecting, aggregating, exposing and managing technology services in a fashion that breeds innovation and collaboration.  It is the new job description for the CIO of the 21st century.

12:20-1:10 pm

LUNCH| Networking

1:10 -- 2:50 pm

Breakout Sessions

B1   Fireside Chat:  The Business Impact of Data Science

Bill Hopkins, CIO, Egon Zehnder, Dave Bradley, EVP Solution Management, r4

Hosted by: Jim Hurley, Research Director, ISG Insights

B2   Leadership Panel: Cloud Business Solutions in the Era of Digital Business

Session Leader: Deb Card, Partner, ISG

Panelists: Joe Fuller, CIO, Dominion Enterprises; Jane Aboyoun, Global Head of Applications -- Digital Innovation, Estee Lauder Companies;  Dave Polachek,  Independent Consultant, HR & Technology Strategy

B3   Analyst Insights: Key, Super-Emerging Technology Trends

Alex Bakker, Research Director, ISG Insights

B4   Fireside Chat:  Managing the Emerging Digital IT Model

Irving Wladawsky-Berger, Visiting Lecturer, MIT Sloan School of Management

Hosted by: Charlie Burns, VP, ISG Insights

B5  Analyst Insights: Cyber Security

Jim Hurley, Research Director, ISG Insights

B6   Analyst Insights:  Digital Labor Disruption

Stanton Jones, Research Director and Principal Analyst, ISG Insights

2:50 - 3:10 pm

Afternoon BREAK | Networking

3:10 pm

Featured Presentation:  Accelerating Innovation with Cloud
Speaker: Robert LeBlanc, Senior Vice President, IBM Cloud
Leaders in today’s digital economy must deliver on three critical business outcomes:  a compelling customer experience, new innovative business models, and fast & flexible operational processes. The cloud is where you will create game changing applications and workloads that learn, understand and respond in the cognitive era. How can the cloud get you the business outcomes you need to stay ahead of your competition.

3:40 pm

Leadership Panel : The Promise of Improved Outcomes using the Internet of Things
Session Leader: Manickam Sridhar, Principal Consultant, ISG
Panelists: Kris Kolo, President, VR/AR Association, Chris Rezendes, Founder & Managing Director, INEXT IoT Impact Labs; Ron Exler, Research Director, ISG Insights, Carlos Javaroni, IoT Business Design, Schneider Electric
 
An unprecedented transformation is underway in the financial services, healthcare, media, and other sectors. The merging of the physical with the digital is reflected in the budding Internet of Things (IoT). Software becomes as important as hardware, using data science to make decisions based on sensor data. Connectivity via the Cloud combined with advanced analytics leads to insights which lead to improved outcomes, which can lead to higher profits, enhanced real-time safety, and improved customer engagement. This session explores the disruption, applications, issues, and promise of the IoT, including the impact of data science and advanced analytics.

4:15 pm

Leadership Panel:  Reaping the Rewards from Digital Business Use of Data Science
Session Leader: James Burke, Principal Consultant, ISG
Panelists: Tim Gilchrist, HITLAB Fellow, Columbia University, Will Klancko, Former Director, Enterprise Data Management , GE Capital, Jim Hurley, Research Director, ISG Insights
 
Data science in all its forms – data learning and mining, predictive analytics, guidance for prescriptive decision-making, machine intelligence, and autonomous systems – is being trialed, tested and deployed for both machine- and people-related business applications, including the consumer and industrial IoT. This panel of industry thought leaders focuses on strategic, tactical, and operational business applications of data science that change businesses and markets.

4:50 pm

Wrap-up
Bill McNee, Saugatuck Technology

5:00-6:30

Networking RECEPTION

7:45-9:00 am

Registration | Morning Coffee

9.00 am

Welcome Remarks
Bill McNee, Founder and CEO, Saugatuck Technology, an ISG Business
 

9:05 am

Opening Keynote:  The Digital Journey -- Keys to Success
Bill McNee, Founder and CEO, Saugatuck Technology, an ISG Business
Digital is being embraced across all aspects of business – from a fundamental rethinking of the customer experience, to the creation of new digital or hybrid products and services, to the development of more agile and flexible supply chains and business models. Entire industries are being turned on their heads, as new value chains are unleashed, and new customer opportunities unfold. This presentation will:
 
  • Present findings from Saugatuck’s C-level research
  • Identify key investment opportunities in Cloud, Data Science / Analytics, IoT and Security
  • Share first-person insight into the initiatives, strategies and challenges of leading-edge bus. / IT leaders.

9:30 am

Featured Presentation: Digital Transformation: Uncovering the How?
Speaker: Jeff Hibbard, Senior Strategist at Wipro
 
Customer behavior is changing faster than firms can evolve.  This continues to be a challenge for companies of all sizes in every industry.   Together, they face competitive challenges from many directions in the battle to maintain customer relevance.  The C-Suite recognizes the need for digital transformation.   The most difficult and unanswered questions are ‘how’ to transform @ scale:  where to start and why, how to begin, and how to manage the firm’s culture and governance along the way.  Jeff Hibbard will share his perspective and draw upon his experience of advising and leading clients through these challenges.

10:00 am

Strategy Panel:  Digital Transformation -- Getting Down to Business
Session Leader:  Bill McNee ,Saugatuck Technology
Panelists:  Johnny Dranchak, CTO Digital Thread AppStudio, GE, Malcolm Frank, Chief Strategy Officer, Cognizant, Steve Hall, Partner, ISG; Jean Kneisler, VP of IT, Jabil
 
No longer just a Board-room vision, businesses of all sizes are focusing on tactical and strategic initiatives to make the full vision of Digital Business a reality. This is especially true as digital strategies emerge that include not only innovative approaches around customer targeting / engagement / context-aware marketing, but embrace the full product lifecycle and supply chain. This panel will provide expert guidance on overcoming key challenges and highlight best practices to win in the era of Digital Business.

10:40-11:00 am

Morning BREAK |  Networking

11:00 am

CFO/CIO Panel:  Centers of Change
Session Leader: Bruce Guptill, Saugatuck Technology
Panelists: John Hugo, VP Financial Products, Workday; Scott Furlong, Partner, ISG; John F. Fisher, Co-VP Programs, SIM Chicago Chapter
 
Two of the most important departments shaping Digital Business for the enterprise are also being reshaped themselves – as they adopt and adapt new ways of doing business and create new businesses entirely. Building strong partnerships with Line of Business Leaders is critically important for both IT and Finance to succeed in the new era, as is the deployment of modern tools to support their evolving missions. This session leverages the latest Saugatuck ISG global survey insights to frame how CFOs and CIOs perceive, influence, and are affected by these business changes, and what best practices are being adopted to increase their value to the business.

11:40 -- 12:05 pm

Analyst Insights:  Rethinking IT as a Service Broker
Speaker:  JanErik Aase, Research Director and Principal Analyst, ISG Insights
 
The IT Value Chain is no longer an oxymoron nor just a pipe-dream for business executives, it’s a reality.ᅠ Groundbreaking enterprise IT organizations are transforming themselves into service brokers and are leading the digital disruption that their companies require to stay competitive.ᅠThis session explores how leading IT organizations and their service provider partners are creating a new IT operating model.ᅠ The leading IT service brokers are architecting, aggregating, exposing and managing technology services in a fashion that breeds innovation and collaboration.ᅠ It is the new job description for the CIO of the 21st century.tively democratize access to technology will be the mandate for the 21st century CIO. Learn how leading organizations and service providers are addressing this emerging IT operating model.

12:05-1:00 pm

LUNCH| Networking

1:00 pm

Leadership Panel: Managing the Emerging Digital IT Model
Session Leader: Charlie Burns, Vice President, ISG Insights
Panelists: Joe Fuller, CIO, Dominion Enterprises; Lois Coatney, Partner, ISG
 
Cloud-based offerings are becoming de facto standard components of a new Hybrid IT Infrastructure. But, the emerging Digital Platforms and IT Model stretches beyond the concepts of current and next-gen IT infrastructure. New technologies, new processes, and new capabilities are forming the foundation of a new IT operating construct with security woven throughout. This session offers guidance on strategy, planning, management, and resource redeployment for your transition to a Digital IT Model.

1:40 pm

Analyst Insights: Digital Labor Disruption
Speaker: Stanton Jones, Research Director and Principal Analyst, ISG Insights
Businesses have relied on labor arbitrage to lower-cost locations as an important lever to reduce SG&A costs. However, advances in natural language processing and machine learning are changing this cost-focused, human capital-based reality. Increasingly, enterprises and providers are using machine-aided automation, or Digital Labor, to dramatically increase the productivity of knowledge workers, all while increasing agility, improving morale and reducing geopolitical risk. The implications of this shift are significant, both in how enterprises, service providers and technology providers are organizing for success, as well as the potentially significant savings that will accrue.

2:05 pm

Leadership Panel:  Cloud Business Solutions in an Era of Digital Business
Session Leader:  Deb Card, Partner, ISG
Panelists:  Pete Hogan, VP Enterprise Data & Applications, Post Holdings,  Dave Polachek,  Independent Consultant, HR & Technology Strategy; Alex Bakker, Research Director, ISG Insights
 
Cloud Business Solutions, sometimes referred to as Software-as-a-Service (SaaS) apps, are rapidly becoming core across many functional domains, including CRM, HCM and now Finance – as well as across a range of vertical market segments, including Healthcare and Financial Services. The key to success, however, is moving beyond point solutions into a coordinated application strategy and architecture that enables effective data-driven Digital Business. This panel shares real-world experiences from IT and business leaders on the front lines, and explores emerging best practices in achieving these goals.

2:45 pm

Fireside Chat:  Building a Digital Future
Tarun Bhagwan, Sr, Director Web and Mobile Plaforms, Western Union
Hosted by Steve Hall, Partner, ISG

3:15-3:35 pm

Afternoon BREAK | Networking

3:35 pm

Leadership Panel:  The Promise of Improved Productivity in the Industrial Internet
Session Leader: Ron Exler, Research Director, ISG Insights
Panelists: Kris Kolo, President, VR/AR Association, Chris Rezendes, Partner, IoT Capital Partners, Kurt Jacobs, Business Transformation Chair, Industrial Internet Consortium;
Jim Gagnard, Chairman, Illinois Technology Association
An unprecedented transformation is underway in the industrial sector. The merging of the physical with the digital is reflected in the budding Industrial Internet of Things (IIoT). Software becomes as important as hardware, using data science to make decisions with machine data. Connectivity via the Cloud, combined with advanced analytics, leads to insights which lead to improved outcomes, which can lead to higher productivity, enhanced real-time safety, and predictive maintenance. This session explores the disruption, issues, and promise of the IIoT, including the impact of data science and advanced analytics.

4:15 pm

Leadership Panel:  Reaping Rewards from Digital Business Use of Data Science
Session Leader: James Burke, Principal Consultant, ISG
Panelists:  Suku Nair, Chairman and Professor, Department of Computer Science, Southern Methodist University, Jim Hurley, Research Director at ISG Insights; Scott Skellenger, VP IT, Human Longevity
 
Data science in all its forms – data learning and mining, predictive analytics, guidance for prescriptive decision-making, machine intelligence, and autonomous systems – is being trialed, tested and deployed for both machine- and people-related business applications, including the consumer and industrial IoT. This panel of industry thought leaders focuses on strategic, tactical, and operational business applications of data science that change businesses and markets.

4:55pm

Wrap-up
Bill McNee, Saugatuck Technology

5:00-6:30 pm

Networking RECEPTION

ABOUT ISG

The Stamford, CT-based ISG (Nasdaq: III) serves more than 500 private and public sector clients around the world

to help them achieve operational excellence, supported by more than 1,000 employees operating in 21 countries.

ABOUT SAUGATUCK TECHNOLOGY

Saugatuck Technology, an ISG business, provides subscription research, advisory consulting and executive event services to senior business and IT executives and technology / service providers, focused on the key market trends, disruptive technologies and operational shifts impacting the future of business computing.